The Keys to Delivering Exceptional Customer Service
These techniques epitomize "profit through people" - through your customer relationships.
Sales Strategies
No company can be successful without sales growth. Thus, a few sales strategies are always needed. Do not "sell" - sounds like I've lost my mind but "selling" in the traditional sense is no longer largely successful. And, who wants to "peddle the streets"? Instead focus on providing value. [...]
Customer Service
Exceptional customer service and customer relations can make or break your business. A few tips to improve your customer service.
The Value of Customer Service
The value of customer service might not be clear until it's necessary - after all, it seems like not a big deal to potentially sacrifice a bit of service in order to gain a good discount.
Supply Chain Strategy – Formula for Success
Succeeding in today's new normal business environment requires thinking about supply chain strategy differently than we did ten years ago.
Strategic Operations Consultant Lisa Anderson Shows Business Executives How to Succeed by Creating a Customer Service Edge
Today's new normal is characterized by lackluster sales growth, strained liquidity, and rising commodity and material costs yet customer's expectations are also rising.