With more and more companies struggling to achieve plan, investor's targets, Wall Street expectations, etc, it appears as though companies are cutting costs (many times, focusing much attention on the "small stuff" such as $100 expense reports etc), asking employees to work longer hours and putting together other triage [...]
No company can be successful without sales growth. Thus, a few sales strategies are always needed. Do not "sell" - sounds like I've lost my mind but "selling" in the traditional sense is no longer largely successful. And, who wants to "peddle the streets"? Instead focus on providing value. [...]
Exceptional customer service and customer relations can make or break your business. A few tips to improve your customer service include: Focus on providing value - know what your customers' value (service, price, features, lead time, etc). How can you be better than everyone else in providing your customer's [...]
The value of customer service might not be clear until it's necessary - after all, it seems like not a big deal to potentially sacrifice a bit of service in order to gain a good discount. How many of us shop for discounts at the store? Or, in a [...]
Succeeding in today's new normal business environment requires thinking about supply chain strategy differently than we did ten years ago. Supply chains have become more complex - and global. Managing risk is multifaceted. Yet supply chains are the bread and butter of business success as customer satisfaction is not [...]
Business managers and entrepreneurs can thrive in today's new normal business environment with increased profitability and customer loyalty with already existing assets by creating a customer service edge, according to Lisa Anderson founder and President of LMA Consulting Group, Inc. Strategies to Create a Customer Service Edge Today's new [...]
