Why Customer Service Trumps All!
Customer service should rise to the top of your list in terms of priorities - assuming you want to maintain and grow your business and/or would like to enjoy your work life
Delivery, Pricing and Sales Support Top List of Three Ways Customer Expectations Changed for Manufacturers and Distributors According to Research
CLAREMONT, Calif., July 15, 2014 /PRNewswire/ -- Lisa Anderson, president of LMA Consulting Group(SM) and a supply chain management expert, hypothesized that Amazon and companies like Amazon have had an impact on service demands for manufacturers and distributors. In a recent study measuring the "Amazon Effect," Anderson found that [...]
The Amazon Effect – Exceptional Service
Although I've been mentioning the Amazon effect a lot lately, I thought it deserved it's own priority. It's become the phrase that means "exceptional service" (Sunday deliveries, no-hassle refunds), rapid delivery (same day shipping is becoming commonplace) and the latest technology (drones). It syncs up 100% with what I'm [...]