How to Keep Your Team’s Morale Up During Change
Team morale can take a hit during times of intense change. Motivate your team with a relatable, easy-to-understand vision and keep them informed every step of the way. Published in "Liquid Planners" website, July 20, 2015 Click here for original article. Change is the only constant! Dramatic growth is [...]
The Keys to Delivering Exceptional Customer Service
With more and more companies struggling to achieve plan, investor's targets, Wall Street expectations, etc, it appears as though companies are cutting costs (many times, focusing much attention on the "small stuff" such as $100 expense reports etc), asking employees to work longer hours and putting together other triage [...]
Customer Service
Exceptional customer service and customer relations can make or break your business. A few tips to improve your customer service include: Focus on providing value - know what your customers' value (service, price, features, lead time, etc). How can you be better than everyone else in providing your customer's [...]
Deliver Project Results by Engaging Employees
Achieve project success by engaging employees through a clear vision, attainable goals and positive feedback. Published in "Project Times" website, August, 2011 Click here for original article. In today’s new normal business environment, sales are lackluster, cash is tight and material prices are squeezing margins. Thus, those projects which [...]
Top Traits of Successful Project Leaders
Published in "Project Times" website, January, 2010 Click here for original article. As we kick off 2010, it seems appropriate to consider how to "start on the right foot". After all, in 2009, many businesses were suffering in the recession and searching for cash flow; thus, many projects went [...]