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Watching Metrics Trends

Collecting lots of data isn’t enough to improve service levels. A successful manager tracks relevant metric trends and puts the information into action.

Defining and Controlling Costs

Navigating growth gets tricky if you lose perspective on spending. Keep costs under control by identifying the spot where people, process and technology work best. Understanding and controlling costs has always been a critical success factor for the majority of businesses; however, during times of economic turmoil, it elevates [...]

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