What can we learn from Amazon with service?
What can we learn from Amazon when it comes to customer service?
What Sort of People Culture Do You Need for Lean?
Team attitude, knowledge, skills, and resources will make or break the successful implementation of lean. The best managers prepare the company culture for a bumpy but rewarding ride.
A Tip to Make Sure Innovative Service Remains Top of Mind
Pick up the phone and call a key customer, supply chain partner or someone with intimate knowledge of what your customers desire.
How To Elevate Business Performance with Lean I.T.
Rather than trying to modernize at every turn seek to leverage your I.T. department to provide maximum efficiency without non-value added work.
Lean: Uncommon Common Sense
Lean benefits are not found in a three-day workshop, but rather arise and are sustained through culture change.
What is an Eagle Eye Strategic Focus?
A keen eye for details can uncover big savings.
How to Cultivate a Culture of Innovation
Pinpointing success is about re-packaging—literally and figuratively—by connecting the dots in a new way and seeing trends and hidden profit opportunities. Published in "The Business Edge" website, November, 2011 There has never been a better time to cultivate an environment of innovation! We are in what has been referred [...]
Execution: The Difference Between Profit & Loss
Lately, I've been thinking about trends among my consulting clients and how my value has most helped in driving bottom line results. Undoubtedly, it boils down to execution. Those clients who are able to execute strategies and plans are those who are the most successful – grow the business [...]
Lessons Learned from Failure
Why do failures generate so much interest? Perhaps as students, we had it pounded into our heads that mistakes are bad - avoid failure at all costs. What can we learn from failure? First, failure isn't fatal - not only is failure not fatal but it also is critical [...]
Emerging Supply Chain Trends
Stay on top of trends to stand out from the crowd. Those executives who stay on top of the latest trends and search for patterns and trends in their business are far more successful than their counterparts. In my 20+ years of experience across multiple industries and globally, [...]