The Value of Thinking about the Value of Calendars & Schedules
My clients typically have a lot of events on their daily calendar; thus, it is worth thinking about scheduling and how it can be improved.
The Value of Thinking about the Future instead of the Past
Talk with your employees about the future. After all, how will they be able to build the right skills if they have no idea what is needed in the future?
Never Giving Up & the Cubs
When things look down, think about what you want to happen.
The Power of Caring & Hospice of the Valley
Think about what type of environment you want to create in your company, department, team or with your customers and suppliers. How can you make that a reality?
The Beatles Cirque du Soleil and Supply Chain
Think about one of your products or materials. What does your supply chain look like?
The Pope & Visionary Leaders
There is no way to become a visionary in a week; however, you certainly can take steps to lead you towards this path. Start by not being afraid to stand out from the crowd.
Labor Day Parades & the Value of Tradition
Traditions are a great way to bring people together. What traditions do you have at work?
What We Can Learn from our Dogs
Think about treating your customers (both internal and external) like you are thrilled to be doing business with them and /or working with them.
It’s Not What You Know; It’s Who You Know
As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have to be competent. [...]
The Power of Customer Service & My Poor Car
Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.