Delivery, Pricing and Sales Support Top List of Three Ways Customer Expectations Changed for Manufacturers and Distributors According to Research
CLAREMONT, Calif., July 15, 2014 /PRNewswire/ -- Lisa Anderson, president of LMA Consulting Group(SM) and a supply chain management expert, hypothesized that Amazon and companies like Amazon have had an impact on service demands for manufacturers and distributors. In a recent study measuring the "Amazon Effect," Anderson found that [...]