Transactions occur so often you may not even be giving them a second thought. But each one has the potential to affect growth and profits. Few executives think much about transaction criticality. Transactions certainly aren't strategic; however, I have seen numerous clients growth and profit plans negatively affected by [...]
Working in partnership with your customers delivers winning results on both ends. Customer collaboration has become cornerstone to success in today’s supply chain driven world. We are all part of a supply chain, and so we must look for ways to thrive within our supply chains. Undoubtedly, those who [...]
For a better return on your investment select the ERP system based on which is most compatible with your business processes vs. technical prowess. ERP systems are not of much value by themselves; however, if you leverage the appropriate functionality to support your business, it can pay back rapidly [...]
Collaboration along the supply chain injects a steady flow of new ideas and solutions — key drivers in the quest for bottom line results. At the APICS 2014 International Conference, one of the keynote speakers was a futurist. He talked about the importance of a collaborative platform. I say [...]
Customer service is no longer just a department. A thriving business will pay full attention to all customer points of contact and ensure positive experiences. Companies that create loyal fans of customers thrive and leave the rest in the dust! This has never been truer than it is in [...]
Planning is essential for business management, but by really embracing it and getting into a planning mindset you can figure out innovative, improved strategies across all segments of your company. Developing a planning mindset can be invaluable to not only planners but also to any supply chain management employee/ [...]
With so many variables in manufacturing, distribution, and customer service, bolstering the strength of every link in your supply chain depends on calculated efforts put into strategic improvements. As The Manufacturing Connector(SM), I work with clients on a comprehensive process to connect the rapid assessment and identification of key [...]
