Published August 8, 2014 According to today's Wall Street Journal, McDonald's July sales were DOWN by 2.5% - the worst in over 10 years! A significant contributor to this weak performance was due to the meat-supplier scandal in China affecting its sales in Asia and Africa. As businesses try [...]
Innovations in service and product delivery have heightened consumer expectations. In a business climate where yesterday’s strategies could dwindle customer satisfaction imaginative, bold ideas are vital. In today’s world, Amazon and mega distributors like Amazon have turned the way consumers purchase on its head! Who knew Sunday deliveries would [...]
To celebrate my 100th Profit Through People(TM) newsletter, I wanted to share 100 of my favorite tips, best practices and strategies with you. I've covered many of these over the 10 years I have had my consulting business and it is my hope that they will give you and [...]
Rushing forward without pertinent tools and processes can hinder your business goals. A systems pragmatist will gain traction by strengthening fundamental areas. As I've been going through my hundreds of articles to put together the 100 tips, it's become obvious as to which topics resonated with me as essential [...]
Technological innovations are abundant, even overwhelming. Rather than trying to modernize at every turn seek to leverage your I.T. department to provide maximum efficiency without non-value added work. We hear a lot about lean, Toyota Production System and the like; however, I rarely hear about Lean I.T. A friend [...]
Business moves fast as customers demand more and competitors look for an edge to beat you. Excelling in this environment requires a proactive approach with continuous process improvement at the heart. Take any business process. I have no doubt there will be hidden opportunities for process improvement. When is [...]
Lean benefits are not found in a three-day workshop, but rather arise and are sustained through culture change. I have always been a process consultant, typically focusing on those processes which are the most relevant to making rapid improvement with the specific manufacturer or distributor I am partnering with. [...]
Systems pragmatists focus on achieving exponential returns on investment (ROI) with a combination of top-notch business processes, systems, and people. Business process improvement is starting to make a comeback as executives are thinking about how to increase efficiencies. I’m a fan of selecting a few critical priorities and re-focusing [...]
Listen here to my recent interview on OC Talk Radio – Critical Mass for Business. I often get asked where I find the time to write so many articles, present at industry meetings, and post noteworthy items on social media. I really am passionate about what I do, but [...]
