Effective Backlog Management to Rapidly Improve Service
Sandy Shattles – Business Manager (Inside & Outside Sales), Insulation Group, Armacell LLC
Upgrade CRM Processes & Software to Ensure a Superior Customer Experience
A Fractured Tooth & The Power of the Customer Experience
Well, no doubt about it, when it rains, it pours. I had a tooth ache that lasted about a week, and so I called my dentist. They took an X-ray, and it didn't really show anything; however, when looking with a microscope, they could see the fracture. We had [...]
Are You Developing Close Relationships with Your Customers?
Are You Developing Close Relationships with Your Customers? During turbulent times, relationships move faster than at any other time. Will they move in a positive direction or a negative one? That is the only question. In fact, customers will be reevaluating what they buy and when they buy [...]
Customer Care 1.01 & The SLURPY Method by Guest Blogger, Steve Weimar
Impact of Your Customer’s First Experience with Your Product or Service
How Customer Service & Retention Directly Impact Profits & Performance
June 11, 2019 Since I've been speaking to CEOs about "Pricing & Profits", the true impact of customer service and retention is arising as a game changer. Can you create a situation where you make a "forever promise" to your customers? It certainly will directly impact your customers' perceptions [...]