CRM (Customer Relationship Management)
The critical importance of customer service has emerged, and so having tools to aid with this process has become trendy - and helps to grow the business.
Looking for Opportunities for the New Year
A brand new year is the logical time to look for business growth opportunities. The trick is in spotting the right chances and acting on them.
Customer Collaboration on Orders = RESULTS
Customer collaboration has become cornerstone to success in today’s supply chain driven world.
Leverage Supply Chain Trends for Success
The ability to see supply chain trends and capitalize on them can set you apart from competitors, no matter the size of your company. As the year winds down, it seems an opportune time to discuss supply chain management trends. I find that those clients that pay attention [...]
Data Driven Leader
Actionable data drives the most successful businesses. To cut through today’s information overload a data driven leader has to be incisive, creative, and decisive.
UPS Notes E-Commerce Boom
According to today's Wall Street Journal, UPS had robust growth in the third quarter, which was strongly influenced by the e-commerce boom. E-commerce now accounts for about 45% of U.S. packages. Is e-commerce on your radar? I'm on the flight back from Phoenix as I went to meet with [...]
Uncommon Common Sense Project Management
Increasingly, project management is a matter of getting more accomplished in less time. The simplest way to succeed is by using smart and simple approaches.
Become the Strongest Link in Your Supply Chain
Are you staying on top of the latest trends? What is your competition doing?
Innovation is a Must for Project Success
Instead of following this path to work hard yet leave many half-finished projects hanging around, we need to create and implement a culture of innovation.