Published September 5, 2014 According to today's Wall Street Journal, Amazon and the US Postal Service are testing a new delivery service for groceries including meat, produce etc. They already partner on Sunday deliveries and are expanding their collaboration efforts to see if this new model can be successful. [...]
Amazon has led the way with customer service innovations. Companies have to meet and exceed these new standards to impress customers and retain their business. Amazon has certainly made a splash in recent years with out-of-the-box thinking in terms of customer service! Who thought Sunday deliveries would be possible? [...]
A reenergized demand plan is fortified with meaningful data trends that point the way to improved service levels and increased profit margins. Sales and operations planning, also known as S&OP or SIOP (to include inventory) processes are key to improving service levels, accelerating cash flow and increasing margins. Thus, [...]
Lisa Anderson, president of LMA Consulting Group and known as The Manufacturing ConnectorTM, celebrates her 100th newsletter, Profit Through PeopleTM and her 10th year in business by releasing a list of best practices, strategies and tips for manufacturers, distributors and supply chain managers. This compilation of elite ideas was [...]
Business moves fast as customers demand more and competitors look for an edge to beat you. Excelling in this environment requires a proactive approach with continuous process improvement at the heart. Take any business process. I have no doubt there will be hidden opportunities for process improvement. When is [...]
American businesses may have miscalculated costs and benefits when they joined the outsourcing bandwagon. With the tide rolling back, what direction should you take? For many years, companies outsourced as a natural course of activity. Unfortunately, often times, they didn't even perform an analysis of the total benefit; instead, [...]
Every manager juggles several projects at once, some more troublesome than others. Clearing your path of obstacles is a constant burden but with preparation, calm, creativity, and decisiveness, you can dodge roadblocks that obstruct project success. Published in “Project Times” website, May 20, 2014 Click here for original article. [...]
The fun of production scheduling is also the most important aspect, managing competing priorities and variables to find the best overall solution. Production scheduling has been a part of my expertise since my post-college days at Coca-Cola Enterprises. It has been a part of every job I've held (whether directly or indirectly) and a part of almost every project I've consulted on since. Thus, I have a passion for this topic.
Want to stand out from the crowd and provide loyalty-endearing service with rapid turnaround times? Create a customer service edge. There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! [...]
Success begins and ends with your customers. I recently was the subject of what's called a "member spotlight" Q&A (question and answer) session about my business. Knowing my business centers on the supply chain, my interviewer asked me to draw a picture of a supply chain. It's always a [...]
