Create a work culture where the customer’s needs come first to ensure project management success. In today’s new normal business environment, customer service is pivotal in project management ONLY if you want to ensure success. According to my firm’s recent research report, Amazon Effect, which covered the role of [...]
It’s easy to lose track of priorities with so many competing distractions in the supply chain business, but a vigilant and observant team will spot the essential priorities and get down to the business of achieving results. When I talk about The Manufacturing Connector(SM), I am referring to the [...]
With so many variables in manufacturing, distribution, and customer service, bolstering the strength of every link in your supply chain depends on calculated efforts put into strategic improvements. As The Manufacturing Connector(SM), I work with clients on a comprehensive process to connect the rapid assessment and identification of key [...]
Profit through People by mentoring, listening, training and valuing employee input and contributions. As I’ve been going through my hundreds of articles to put together the 100 tips, it’s become obvious as to which topics resonated with me as essential to delivering bottom line business results. Here are a [...]
CLAREMONT, Calif., July 15, 2014 /PRNewswire/ -- Lisa Anderson, president of LMA Consulting Group(SM) and a supply chain management expert, hypothesized that Amazon and companies like Amazon have had an impact on service demands for manufacturers and distributors. In a recent study measuring the "Amazon Effect," Anderson found that [...]
As the holidays come to a close work looms depressingly larger for some. Business leaders have to step in to hike motivation levels and bring goals back into focus so that 2015 starts on a strong productive note. Published in ProjectTimes, January 8, 2014 Often, the holiday aftermath can [...]
Communications can get muffled in a busy work environment, but effective leadership makes information delivery a key component in daily operations. In my almost 25 year-career in manufacturing and distribution, I've yet to see a company with "perfect" communications. I've seen a few stars (unfortunately the 20% of the [...]
Want to stand out from the crowd and provide loyalty-endearing service with rapid turnaround times? Create a customer service edge. There has never been a better time to create a customer service edge! Gone are the days of picking up the phone with easy orders on the other end! [...]
With manufacturers and distributors finding it increasingly difficult to find top talent, bridging the skills gap has become a leading managerial task for success and even survival. According to a recent survey, 87% of manufacturers and distributors cannot find the skills required to successfully run their businesses. These results didn’t surprise [...]
With an increasingly complex business environment, businesses need to know how to resolve skill gaps in their workplace The skills gap is a rapidly growing issue for manufacturers and distributors. Almost every day that I go into a client, go to a trade association meeting or talk with colleagues, [...]
