Published on Mar 23, 2019
According LMA Consulting Group’s research study, The Amazon Effect: How Higher Customer Service Standards Impact Your Business and What You Can Do to Thrive, customers are no longer satisfied with quality products delivered on-time; instead, they want rapid delivery, “go the extra mile” partnership type service and collaborative R&D/ design said Supply Chain Expert and Consultant, Lisa Anderson, MBA, CSCP, CLTD President of LMA Consulting Group.
