What We Can Learn from our Dogs
Think about treating your customers (both internal and external) like you are thrilled to be doing business with them and /or working with them.
The People Element
Locate your best employees, particularly in leadership positions, and invest in them for continued success.
The Power of Passion
William Wrigley Jr. clearly had a passion for bringing Catalina Island to life
It’s Not What You Know; It’s Who You Know
As I was debating about what to write about this week, two colleagues walked into my client's office for help in resolving an issue. Upon leaving, one said "It's not what you know; it's who you know". I thought this phrase rang true. Clearly, you have to be competent. [...]
Strategies to Keep Your project On-Track of Manufacturers and Distributors
Since executives count on projects to deliver the vast majority of improvements to company performance (such as growing the business, increasing margins, and accelerating cash flow), keeping the project on track is essential.
The Power of Customer Service & My Poor Car
Customer service can go much further than anyone realizes. A friendly smile at the right time. A suggestion at the right time. Providing a referral. There are countless ways to go over and beyond.
Should We Always Aim to Reduce Inventory Levels?
Though reducing inventory is generally advisable special situations arise when stocking inventory makes good business sense.
The Transfer of Ontario Airport & The Challenge Bridging Strategy & Execution
Many of my Inland Empire colleagues and trusted advisors have been supporting the transfer of ownership of the Ontario airport back to the city of Ontario (from LAX airport) for YEARS. It was a big surprise last week when the Los Angeles Times reported breaking news that it is [...]
Why The Little Things Matter
Think about what seemingly little things you are doing that could provide extra value - or be annoying - to your customers.
Tips for Successful Performance Reviews
Employees might feel that they’re under the microscope during performance reviews, but supervisors should try to provide feedback on a regular basis for better job performance and motivation. As mundane as performance reviews can be, they are vital to success. Hopefully you are spending time with each [...]