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customer service

Often Overlooked Options to Drive Revenue Growth

In today's new normal business environment, characterized by sluggish growth, tight liquidity, elevated customer expectations and a general theme of "more for less", there's no doubt revenue has to be a top priority.

Is Outsourcing Dead?

As the cost advantages for outsourcing dry up more companies are bringing manufacturing back to North America. Re-shoring may increasingly be your best bet for improving customer service levels without going broke.

Customer Communication Strategies for Success

Expand customer communication strategies to continually explore partnership opportunities for win-win situations.

Top Project Priorities to Leverage for 2013

In today’s new normal business environment, it is imperative to stay ahead of the pack.

Strategic Operations Consultant Lisa Anderson Shows Business Executives How to Succeed by Creating a Customer Service Edge

Today's new normal is characterized by lackluster sales growth, strained liquidity, and rising commodity and material costs yet customer's expectations are also rising.

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